Frequently Asked Questions (FAQs)

Question: Is ordering online secure?

Answer: Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the e kamaal.com, please feel free to e-mail us at support@ekamaal.com

Question: How do I place my order?

Answer:

• Click on the product you want to buy.
• Click on “Add To Basket” option.
• You can add multiple product in the basket by opening different product and add it to the basket.
• After that click “Basket” on the menu bar.
• Scroll down, add coupon code if you have any and then click “Proceed to checkout”. 
• Fill all the detail (including contact information, shipping address, billing address, shipping option, payment option and check Order Summary (including total cost of product(s), shipping cost and total).
• Now click on the “Order place” button below the form (add a note to your order if you have any).
• Hence, you order is placed and you will get a confirmation email of your order detail.
• You can receive your order in Cash On Delivery(COD) method.

Question: How do I cancel my order on e kamaal.com.

Answer: To cancel your order Login in to your account. For the guest users they can call our helpline during office hours to cancel their orders. You can also cancel order during the final confirmation call from EKamaal team member.

Question: What is your return and refund policy?

Answer: For return policy visit the “Return and Refund Policy” page.

Question: What is your shipping cost?

Answer: For shipping cost visit the “Shipping Policy” page.

Question: Which service you use for shipping?

Answer: We use “Postex (allow to open) Trax and Leopards Courier Services” for shipping according to your address

Question: What is your time to deliver?

Answer: For delivery time visit the “Shipping Policy” page.

Question: How to order an out of stock product?

Answer: You can pre-order any product that is out of stock by contacting us through call or email.

Question: How to get free shipping on my order?

Answer: Over Rs. 4999 shopping there is a option you select “FREE SHIPPING” “Except Flash Sale products”